Bonuses

NYX Interactive software works with casinos; it doesn't dominate them. As such, different NYX Interactive casinos will use their own promotions. Of course, many of the sites in our list of NYX Interactive casinos contain similar types of bonuses. The most common are deposit match bonuses (particularly on first deposits), but others may include no deposit bonuses, tournaments, and wagering races. Since it differs from casino to casino, make sure to read the terms and conditions of each bonus.

A) Priority area: Single SEE Information Space

• Availability of high speed broadband networks and secure services• Development and accessibility of rich online content and transfer from conventional format• Interoperability in accordance with the European Interoperability Framework• Harmonization of rules for Information Society and media• National/regional electronic identity management

The year was 2016 and NYX Gaming Group, a digital gaming supplier to 86 percent of licensed online casinos in Atlantic City’s, was hitting all sevens.

The company had a successful IPO in 2014, followed by multiple acquisitions including but not limited to Side City, Bet Digital and Openbet which further expanded their robust portfolio of content. Already a powerhouse, game titles like “A Dragon’s Story” and “Witch Pickings” landed NYX’s games in over 200 online casinos worldwide.

Available 24/7 to support both the casinos and the tens of thousands of people playing online are the NYX Gaming Group Player Support and Operation Support teams. The Player Support team works from the company’s office in New Jersey to remain in compliance with the Division of Gaming Enforcement; however, the Operations Support team works globally and fields tickets from nearly every time zone around the world.

Much of the customer service team hails from the local casino and hospitality industry and prides themselves on exceeding each player’s expectations. However, as the team grew from one brand to three, with a tangle of new tools and processes in tow, the company’s ability to serve customers quickly and consistently was at risk. The now 35-person team was answering up to 20,000 tickets a month via phone, chat, and email through different systems. It was critical that the customer service organization get everybody working on the same customer service solution.

An 18-year veteran of the Atlantic City hospitality and call center industry and Head of US Customer Service at NYX, Steve Ross, led the search. Ross had two key criteria. First, the new support solution would need to work within the Division of Gaming Enforcement’s regulations around encrypting customer data and payment information. Second, the solution needed to provide both email and chat support. These two channels comprised two-thirds of NYX’s support tickets, with over 40 percent of support inquiries coming through chat.

Ultimately, Ross chose Zendesk over Desk, the other tool in consideration. Ross liked that Zendesk Chat was easy to navigate and wouldn’t slow the team down when responding to in-the-moment messages. Ross also favored Zendesk Support’s robust native reporting. He noted, “Reporting is huge for me and, of course, executives always like reports. It’s one of the features that I personally use the most.”

Customer support leads at NYX were surprised and pleased to learn how easy Zendesk Support was to implement. “It is such an easy product to learn. We became self-sufficient right off the bat and were able to build everything out without a problem,” Ross said. “We only used 10 percent of the professional services hours we signed on for.”

Rollout to the wider organization went just as smoothly. Ross explained, “The team has adapted well. It’s an easy system to learn and not something that required much time to get to know.” Choosing a tool that wouldn’t throw the team off their groove was partly why Ross chose Zendesk Support. “I want to make sure that the team stays happy and that they’re having an easy time navigating systems,” he said.

Today, agents can easily move between a player chat about promotions and bonuses to an email exchange with one of the casino clients over the uptime of a game without losing precious time. The team consistently beats their ambitious SLA for first response time on chat, which is to respond to 90 percent of chats within 10 seconds. “We’re at 96 percent pretty much all the time,” Ross confirmed.

Instant support is also easier to come by as mobile players can start a chat right from the game on their phone, thanks to the embedded Zendesk support widget. “We’ve included chat in our apps so that players can download the app from iTunes or the Google Play store, start playing, and chat from within the app,” he said. “It’s just the way people communicate these days.”

In addition to keeping the player in the game, the support widget is able to automatically feed player and device information into the Zendesk ticket, so that agents can immediately begin troubleshooting. “It was easy to embed,” Ross said, “and it contributes toward a faster resolution time.”

In addition to accepting calls, chats and emails, Ross’ team fields contacts from Facebook in Zendesk as part of a conscious effort to meet customers where they are, as well as to keep all questions, from all channels, flowing into a central repository.

The team also keeps a pulse on customer satisfaction, which marks a move away from the brand surveys they used to send. The team now asks for feedback in a way that focuses on the service a player receives—less likely to be colored by a player’s luck or performance in a game. By collecting feedback in this way, and by looking at every negative review, Ross has been able to implement some changes to internal policy to the end of providing a better customer experience.

Next in Ross’ crosshairs: a revamp of the company’s phone support. The team’s integration between NICE inContact and Zendesk has been good, but Ross anticipates that SMS support will a big hit with players who already like being served through chat. NYX is looking to rollout Zendesk Talk because, as Ross put it, “We just want to get everything through Zendesk because of how much we like the product.”

November 25, 2017 by Jack Jakob

It was only a few days ago that William Hill reported a rise in its online profits and wagers. However, prior to this, the betting company was noted as having trouble in paradise. This was all thanks to the intended acquisition of Nyx Gaming by Scientific Games. And William Hill owns stock in the Nyx Gaming company. Without specific demands being met, the company threatened to block the acquisition by using its voting shares.

It seems as though business is moving on ahead with the acquisition though, as Scientific Games reports that it has gained 11,600,000 shares in the Nyx Interactive company. Prior to this, Sci Games did not hold any shares within the Nyx Gaming group. However, now the company has about a 10.72% stake in the gaming company.However, on Tuesday Scientific Games did make the announcement that amended its September 20 offer. This proposal saw the company anticipating that it would acquire at least 75% of the outstanding ordinary shares.

A) Priority area: Single SEE Information Space

• Availability of high speed broadband networks and secure services• Development and accessibility of rich online content and transfer from conventional format• Interoperability in accordance with the European Interoperability Framework• Harmonization of rules for Information Society and media• National/regional electronic identity management

Features of the Game

Lucky Ladies Blackjack is one of the most widely played online blackjack bonus bet. The rules that you follow to play a standard Blackjack are to be followed here as well, just that, you’ll have some extra money to win on this side bet if you decide to play it.

So basically how Lucky Ladies Blackjack works is that you place your bets in the standard betting Blackjack set and you also place a bet. You may decide to play the side bet or no, depending on the cards you get, it’s on you.

If the total of your first two cards is 21, you win. If it’s not, you lose. It’s as simple as that. In this game of Lucky Ladies Blackjack, you don’t compete with the other players on your table, but you compete with the dealer handing out your cards to you. So the game isn’t over till all the players have finished and then the dealer shows his cards.

Each player gets two cards facing up, while the dealer gets one card facing up and the other with the face down. Your aim should be to beat the dealer by coming as close as you can to 21, but if you go over (which is called ‘bust’) you lose. Numbered cards are equal to their face value, face cards i.e. the king, queen and jack are equal to 10 and the aces can be worth 1 or 11. If you choose your ace to be worth 1 it’s called a hard hand, whereas worth an 11 makes it a soft hand.

Some Useful Tips

• It’s always wise to split if you have eights or higher.• You should always ‘Hit’ with 10 or less• Choose to ‘Stand’ when you have 17 or more.

NextGen: A Brief History

NextGen was founded in 1999, in Australia. They created the brand with the aim of becoming the best independent gaming developer around and quickly started producing their first online slots.

In 2011, however, NextGen was acquired by the NYX Gaming Group. This is why you may find that NextGen slots are sometimes referred to as NYX games, as they all fall under the same umbrella company.

As part of NYX’s acquisition of NextGen, the whole company was relocated from Australia to London. This means that NextGen now operates under a United Kingdom Gambling Commission licence, which means that they can be enjoyed by UK players.

The UKGC licence also means that NextGen’s slots are all tightly regulated, and adhere to the strict standards and fairness tests of the UKGC. Essentially, you can rest assured that NextGen’s slots are well worth playing and completely safe.

BetVictor Casino

Welcome Bonus

T&Cs Apply

• ☑️ £5 Deposit
• ☑️ Deposit By PayPal + 5 more
• ☑️ Games From Microgaming, NetEnt, Playtech + 18 more
• ☑️ Established UK Operator
• ☑️ Latest Slingo Games
• ☑️ Full UK License

Nextgen Online Casino Sites, List: 2021

NextGen Gaming is a casino software provider most players will be familiar with. Their origins stem back to 1999 when the then Australian casino software provider was struggling to find their feet in the industry.

By the late 2000s, they had amassed a name for themselves as a developer of “fun” slots. In 2011, NextGen Gaming became a part of the NYX Gaming Group, and the company moved to the United Kingdom. Today, they are one of the most recognisable developers of top slots, with over 150 top sites featuring their slots.

Bottom Line

Despite the fact that Betdigital Gaming offers fewer games as compared to other established software developers, their games are unique and more thrilling because they use two cross-platforms, SystemX and GRID in developing and producing.

This has attracted many companies to collaborate with them as the games are compatible with their platforms. Moreover, they boast of offering games with the most immersive and rewarding features in the whole iGaming industry.

Therefore, if you are looking for unique and fun-packed games, we recommend you check out casinos with games from Betdigital. All the best.

Music

There is a mixture between sound effects and music in the slots that NYX has produced this far.

Welcome Bonus

Since 2012, Dukes Casino has been focused on delivering a fun and safe online casino gaming experience to customers from all four corners of the world. As part of their commitment to safe, secure and fun online gaming, Dukes Casino is offering a 100% up to £100 welcome bonus and 20 free spins on the video slot, Book of Dead.

This exciting offer is available to new customers who have registered an account at Dukes Casino and made their first deposit. In order to qualify for the welcome bonus, Dukes Casino requires a minimum deposit of £10. This is a small price to pay for anyone who loves slots, live dealer games or enjoying countless hours playing their favourite jackpot games.

New players who opt-in for the welcome bonus will need to make sure they deposit using one of the approved payment methods. With fifteen payment methods offered by the online casino, such as Visa, Mastercard, Bitcoin and Neteller, only deposits via Skrill do not qualify.

Once deposits have been made, the bonus will be credited as bonus funds, after which the bonus will need to be wagered 50x. After wagering completion, funds are converted into real money and available with withdrawal.In addition to the wagering terms and in the interest of fair gaming, the terms and conditions of the welcome bonus include the following:

• All bonuses and winnings will expire 30 days after the date they were credited.
• Free spin bonuses and winnings will expire seven days after they were credited.
• The maximum withdrawal from the welcome bonus is 3x the deposit and bonus.
• Free spins winnings have a maximum conversion amount of £20.