Auditing and Checking

As well as AG Communications (the operator of Queenplay) conducting its own internal checks, every game offered at the casino must go through strict checks and audits according to its UKGC license. This lets you have peace of mind that all casino games available at Queenplay casino are fair and secure.

Queen Play is owned by AG Communications Ltd

During its long reign, AG Communications Ltd, which is a small part of the Aspire Global corporate entity, has established over 90 online casinos – mostly on a white label basis for its international partners. That leaves Queen Play with a substantial number of sister sites, although it is worth noting that not every Queen Play sister site was created equal. There is a vast disparity between the nature of the platforms, which is noted mostly in the promotions. Some of the most popular Queen Play sister sites include Slots N Play, Griffon Casino, 24 Spins, Atlantic Spins, Casiplay, Chilli Spins Generation VIP, Hey Spin, Mr Mega, Scratch 2 Cash and VIP casino. In more recent years, AG Communications Ltd, which headquarters in Malta, has made major moves in the online bookmaking industry, by integrating sportsbooks into Queen Play sister sites, such as Hopa, Karamba and Bet Target.

In November 2014, AG Communications Ltd became infinitely more credible when they gained their first licence from the UK Gambling Commission to complement the licence from the MGA. In 2017, the reputable casino brand operator gained their real event betting licence from the UKGC, which came two years before they became an approved vendor of online bingo products. However, online bingo content is absent from most Queen Play sister sites, at the time of writing.

Video Poker Selection

• Joker Poker
• Deuces Wild
• Jacks or Better

Unfortunately, Queen Play offers just several video poker titles that are far from enough to keep a video poker enthusiast engaged for longer than a couple of hours. On the bright side, if you are tired of the slots or traditional table games and you are ready to embark on a new adventure, we would recommend you to try one of the video poker variations offered at Queen Play. The top quality graphics and the simple gameplay will make you fall in love with this game genre.

In video poker, the players’ skills matter. At the beginning of the game, you will receive five cards. You need to click on the cards you wish to hold and the other cards will be replaced by new cards when you press “Deal”. The rank of your final hand determines the payout you will rake. The available video poker titles are included in the Table Games category.

Queenplay Casino Overview

Security 10/10

When it comes to keeping its players’ personal and financial information safe and secure, Queen Play doesn’t cut any corners. To make sure that all sensitive data is transferred securely to its secure server, the site utilises the industry-standard 128-bit SSL encryption technology. Additionally, this online casino’s server is protected by the latest firewall technology.

As we have already mentioned at the beginning of this Queen Play review, the site is fully regulated and licensed by the Malta Gaming Authority (license number MGA/CL1/408/2007). As an online casino operating in the British market, Queen Play has also obtained a remote gambling license from the UK Gambling Commission (license number 000-039483-R-319409-001).

In addition to being transparent about its safety measures and license numbers, Queen Play casino also discloses that it uses a Random Number Generator software to ensure game fairness.

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Customer Care

QueenPlay casino features a very supportive and responsive customer care department. It provides players with various channels for communicating with helpful agents. If you prefer official mediums, you can compose a brief email and send it to the casino’s address at [email protected]. And if you prefer immediate answers, you can call them via their hotline. Usually, the site’s agents don’t take long to reply, and you should get a response in your email’s inbox within no time.

Alternatively, you can message the agents through the site’s Text Chat that you can find on the main website.

Have Your Say!

We would welcome your thoughts on our Queen Play review, so please feel free to leave a comment. Alternatively, why not give some thought to writing a review of your own to share your playing experiences.

We've thoroughly reviewed Queenplay Casino and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Queenplay Casino is related to other online casinos listed below and its rating is also positively influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Queenplay Casino is a medium-sized online casino revenue-wise. However, it's a part of a big group of related casinos with high combined revenues. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 0 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 75 black points in total, out of which 75 come from related casinos. You can find more information about all of the complaints and black points in the 'Reputation explained' part of this review.

There are also some unfair Bonus Terms and Conditions, which might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Based on all of the information mentioned in this review, we can conclusively say that Queenplay Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

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  KYC & Documents

  Upon registration, Queen Vegas Casino will send a welcome email, where you will find a link to verify your account.

  As part of their security procedure, you’ll be requested to send in the following documents:

  • Proof of ID (passport, driving license, ID card)
  • Proof of address (utility bill, bank statement, official government letter)
  • Proof of Payment Method

  I found the account verification section within my account. The upload documents section provides clear information on what’s required when it comes to uploading the correct documents. It was easy to upload my files with only a few clicks involved. Once I submitted the documents I received a message that stated it could take up to 48 hours to verify my account but usually, it takes 12 hours.

  I received an email for each of the documents I uploaded to confirm that they had been accepted. I revisited the verification page and indeed my account was now fully verified. Overall, a thorough process that shouts social responsibility and I can’t fault that.

  Live casino games

  Queen Vegas' Live Casino section hosts games by prominent software game leaders, NetEnt and Evolution Gaming. The entertainment value here is high.

  You can enjoy Live Blackjack, Live Roulette, Lightning Baccarat, Dream Catcher, Texas Hold’em, Monopoly Live. Three Card Poker, Texas Hold’em and Lightning Roulette.

  The majority of these games are available in various languages and targeting different bankrolls. Most importantly, you can play all of these games any time of the day.

  Whether you are commuting to work or stuck in a boring meeting, you can access these games 24/7.

  Customer support – QueenPlay Casino

  The casino’s customer service is available 7 days a week from 8 a.m. to 1 p.m.

  We have already done tests on casinos developed by Aspire Global and disagreed on why the live chat button is active and when you contact a customer service agent, they refuse to answer questions unless you open an account. Casino officials may have realized that this behavior is an immediate turn off for customers. Lately they have fixed this issue and agents are satisfying all customers,< /strong>even those who don’t have an account.

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  Queen Play Casino Reviews

  Queen Play Casino gets high marks from us. One of the main advantages of the platform is that it offers many games from several software providers.

  The gaming site has licenses from two of the most trusted jurisdictions, namely Malta and Great Britain. You can also claim a fairly generous welcome bonus at Queen Play.

  Banking Options 9/10

  As far as deposits and withdrawals go, this online casino offers everything that you’d hope for – a wide variety of payment options along with fast and secure transactions.

  Queen Play deposit options include Visa, Mastercard, bank transfer, Trustly, Skrill, Neteller, ecoPayz, PayPal, Giropay, Interac, EasyEFT, AstroPay card, MuchBetter, Euteller, Zimpler, EPS, paysafecard, and Instadebit. In most cases, payments are processed instantly. Note that accepted currencies and deposit limits vary depending on the payment method.

  As far as withdrawals go, you are welcome to use Visa, Mastercard, bank transfer, Trustly, Skrill, Neteller, ecoPayz, PayPal, AstroPay card, and MuchBetter. Unlike deposits, Queen Play withdrawal transactions can take a few days to process. Cash-out times may vary depending on the payment method of your choice and can be instant with certain e-wallets, or take up to eight days if you opt for a bank transfer or debit card. Given that these payment processing timescales are a bit higher compared to other online casinos, we expect Queen Play to make improvements in this field in the near future.

  Queen Play Game Selection

  Bet Regal

  

  Not one of the biggest casinos operated by AG Communications, Bet Regal has both sports betting options as well as online casino games to compensate for their small size (revenue-wise) and has been providing services to online players for more than 11 years.

  This is site is more popular and accessible in Europe than other continents, mostly because of the fact that they have a UKGC license, and while that makes it a safe casino, ideally for use in the UK, players outside the EU will have tough luck accessing it.

  Queen Play Mobile Casino

  A mobile casino app for download for iOS or Android does not exist as our Queen Play experiences have shown. Nevertheless, the casino can be used with a smartphone or tablet without any problems. The website automatically detects what kind of device you are logging in with and changes the layout accordingly.

  The mobile game offer is only slightly smaller than the desktop version as our experience in the Queen Play test has shown. Because some older titles that only work with Flash are not accessible on Android or iOS. Accordingly, Queen Play has not even included these games in the mobile offer. So if you can’t find a particular game, it may also be related to it.

  Online Slots

  Anyone who enjoys spinning the reels of online slot machines is sure to love Queenplay’s collection of games. There are hundreds to choose from and they range from very traditional classic slots to the latest video slots. With so many games on offer, all of the player favourite themes are covered, such as nature, travel, and history, while there are also many games that have themes that are more unusual. Furthermore, those who enjoy branded slots based upon films and television shows will also find numerous options.

  Across the games, players will find a wide selection of features and styles. For instance, there are games that use cluster pay mechanics, tumbling reels, high volatility, low volatility, free spins, and so on. Many of the slots offer huge fixed payouts while the Jackpot category of games is home to a number of progressive slots, some of which grow to an enormous amount.

  If there is one thing to criticise, it is the lack of filtering options. Queenplay provides search functionality, but it is not possible to filter the games by theme, provider, paylines, or any other criteria. This means that it can take a bit of time to find the style of slot that you want to play. However, the games can be played in demo mode, so it is possible to explore them without risking any money.

  Queen Play News

  For reasons unbeknown, Queen Play has recently removed the blog section on the casino. Now, the only way to keep up to date with updates from the Casino is by logging on and exploring the casino.

  The new online slot games are more than easy to find on the ‘New’ tab, here players will find the biggest new releases, including 11 Enchanting Relics: Epic Strike, Big Fishing Fortune, Merlin and the Ice Queen Morgana, Dracula Awakening and Rich Wilde and the Wandering City.

  It is also worth checking the promotions tab on the main site header, although during the last review at the end of 2021, there was only 1 bonus promotion available; the welcome package. At the time of review, there was no reload bonus promotions for existing slot spinners, nor were there any tournaments. It is safe to say that comparatively, Queen Play could do plenty more to create more of a community amongst its royal players. It is fairly disappointing that along with the limited promotions, no VIP or loyalty programme is in place either.

  For players that want to get social, they will need to turn away from the online slot games and to the live casino tab where there are hundreds of live casino, gameshow and table games to choose from. Players will always get a VIP welcome from the chat hosts and their tablemates.

  Closing Thoughts

  Queen Play is dedicated to offering players an outstanding gambling experience. The casino comes with a modern design that features quality graphics. Next to that, Queen Play has excellent promotions for new signees and already existing players. If you are a regular user, you will be treated with the utmost care. Worth noting is that players are provided with myriad trustworthy payment solutions to top up their gaming accounts or pull out their winnings.

  Every gaming product in this online casino is excellent, ensuring players’ satisfaction. The casino’s gaming catalog is diverse, spanning across all major game genres such as slots, table games, live dealer games, progressive jackpot games, video poker, and some specialty games. The major downside of this interactive casino is that the customer support department is not available 24/7. In the operator’s defense, the FAQ page discusses many topics, so players will most probably find the information they need there.

  Here at mr.play online casino we have games to suit every type of player. Whether you are looking to spin the reels of slots, take on the dealer playing Blackjack or try your luck with a scratch card, we have it covered. In addition to the hundreds of casino games, we also offer our members a huge number of rewards. These come in many different forms from bonuses to special competitions and ensure that you will always find plenty of reasons to keep coming back.

  At mr.play online casino, we truly believe that the player should always come first. That is why we have worked hard to ensure that every aspect of playing here is as easy as possible. There are plenty of banking methods available and customer support is always at hand. You can also enjoy everything we have to offer with ease from your mobile phone. Start exploring today and we are sure that you will start having fun in no time at all.