Casinos

Online Casino Reviews F.A.Q.

We have review a lot of online casinos and looked at their strengths and weaknesses.

The most important criteria for casinos on the web are security and seriousness. But I also know that new players are often a little overwhelmed, because we generally get a lot of questions about online casinos.

How do I know if the casino is reputable?

Make sure you have a valid but trustworthy license. We recommend casinos with Curacao license and MGA license. You can find the link to the license in the footer of the online casino.

There are many online casino reviews, which ones are real?

Unfortunately, not every online casino review is real and many of them are fake or geared towards payment, because online casinos sometimes pay a lot of money to be in the top places in the top lists. At Casinova.org we reviewing objectively and genuinely. Since we are all players, we also play in all casinos ourselves.

How do I recognize a reputable online casino in comparison?

A reputable online casino has a valid EU gaming license and takes care of protecting customer data. There is more information about security here. In addition, a reputable gambling provider takes precautions in terms of player and youth protection.

How does an online casino reviews work?

Online casino reviews are about looking behind the scenes of a casino offer and assessing it using precise criteria. This means that the player no longer has to search for offers that really keep what they promise. Websites like Casinova.org are dedicated to bringing light into the darkness and giving black sheep no chance.

Which online casino is right for me?

The answer to this depends primarily on the individual wishes and ideas of the player. Here you will find many top online casinos. Which games are your favourites, how important are varied bonus offers and fast deposits and withdrawals?

Which online casinos do you recommend?

In general, it can be said that all online casinos from our top list are recommended. All providers have been thoroughly tested. In the test, we found out that these online casinos are extremely safe and reputable and are ideal for playing for real money.

Table Games at Non UK Casinos 

Classic table casino games such as roulette or blackjack also comprise big categories at non UK gambling sites. You can find plenty of variants of the most popular table games such as roulette, blackjack, baccarat, or keno, for example. And of course, since there is not a big number of online casinos not offering live games, there are many Non UK sites where you can enjoy table games live.   The best provider of live casino games is Evolution Gaming and their games are available at non UK gambling sites. Some of the most popular titles include Immersive Roulette Live, Lighting Roulette, Speed Blackjack, etc. Aside from their classic table games, you can also enjoy others such as Monopoly Live or Dream Catcher, for example.

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4. Quality Customer Support in English

English is the default language used at all the best casino sites. There should be no issues with language barriers when it comes to the website’s terms and conditions and when communicating with the customer support team.

Customer support is an important factor we assess in our UK online casino reviews. There should be options to contact the casino at convenient times. 24/7 availability is a real plus for those who like to play at unsociable hours. The best UK casinos for 2022 provide numerous convenient channels to contact their customer support team. These include email, contact form, telephone and live chat.

Operators with 24/7 English online casino customer support:

• Grand Ivy
• Dream Vegas
• Casimba
• BetVictor
• Ladbrokes
• PlayOJO
• Playzee
• Betiton
• Fun Casino
• Yako

It is worth noting that telephone customer support is not always free of charge. So, you should keep in mind that there may be possible fees if you choose to phone for help. This is one of the reasons our reviewers prefer live chat.

Live chat is a much cheaper option for both players and safe online casinos. It is also a more convenient option for many players. For these reasons, we recommend using live chat for most customer support issues. Of course, if your query is not urgent, e-mail also provides a handy option. Reliable casinos usually reply to email enquiries within one business day.

Jackpot Slots

Play slots from Microgaming, through to NetEnt and Play'N Go, the top slot studios are represented with a good range of jackpot slots to play as well.

Jackpot slots are just like your average online slot game with a big difference, and that’s the jackpots they have on offer. Jackpots can be anything from progressive cash prizes to free spins or even special features where you could win big.

You'll find new slots advertised at the front so you can try out the new titles as soon as they are released.

The UK’s Top Secure Online Casino Websites by Categories

We regularly update our online casino reviews UK database and aim to cover all UK online casinos, including new casino websites. For the latest entries in our approved gambling sites list, you can take a look at our dedicated guide to new online casinos in the UK. You will find they offer plenty of new games. However, if you want to know more about the current best casino according to our casino online reviews, then keep reading.

Cryptocurrencies – A trend worthy of special attention

The fact that there is a trend towards Crypto Casino can no longer be denied. But why is it like that? What are the reasons for leaving the traditional online casinos in favor of providers with BTC and ETH? Which Crypto Casinos are reputable and safe and which one is the best? And how does the bonus redemption work? Our big comparison offers as many answers as questions. At the end of our easy-to-understand analysis, you will know everything there is to know about Crypto Gambling.

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Why Bonuses Are Vital To The Best Online Casino Reviews 

Bonuses are one of the key parts of the best online casino reviews.

It’s crucial that gambing sites have the games you want, are available on the devices you use, and give you a good chance of winning some money. However, it certainly helps to get a reward for signing up to an online casino and for being a loyal player.

We don’t simply focus on one type of bonus.

We review all the important rewards offered by an online casino and that means looking at the introductory offers, ad hoc bonuses, and VIP benefits.

These some of the main bonuses you’ll see in our reviews of the best online casinos:

• Welcome bonuses

• Free spins

• No deposit bonuses

You’ll find our assessments of bonuses offered by an online casino in the ‘Bonus’ section of our reviews. Check them out now to see which sites offer the best rewards for you.

How do I read online casino reviews?

One of the little known facts of internet life is that most internet content is not read! It’s not even meant to be read. It’s there largely for search engines.

As search engines get cleverer and cleverer this makes less of an impact. If you’re as old as I am you’ll be able to remember sites that gamed simple keyword counting by simply repeating phrases like BEST CASINO EVER over and over again.

Things aren’t like that now, but review sites need to provide quite a lot of content to prove they are legitimate to the search engines.

You can probably skip some of it, and focus on the things that matter to you: check out the pros and cons and the conclusions first, and make sure that games you enjoy playing are listed.

Withdrawal Times

The time it takes for a gambling platform to process a player's withdrawal request is very important. This is in tandem with the type of payment methods they take. You’ll find that many of these payout times depend a lot on the transaction method. Short times are usually seen on e-wallets, while the longer times are business days for credit/debit card payments.

How our Online Casino Reviews Rating System Works

Reviewing online casinos properly is not an easy process. Any review site can concoct a disingenuous review and dress it up to favour an operator that is paying them to recommend them or give them prime placement. It is much more arduous to really go through an operator’s website and investigate all of the pages on their site to be sure that everything is safe and player friendly. Players can be confident that our reviews are independently constructed by an experienced team. Below you will find the different areas that our reviews focus on with explanations of what we look for when we assign a score for each. Our reviews are unique in the fact that we also factor in bonus report scores. We are lucky enough to have a team member with the skillset necessary for deconstructing bonuses and calculating their worth for a range of different player preferences. More on that to come.

♠ Trustworthiness

This is perhaps the most important section of our online casino reviews. Here players will find the score we have assigned an online casino for its overall reliability and integrity. For Blacklisted operators the score will be 0; for Not Recommended operators between 1 and 3; for Needs Work operators up to 7. Recommended operators score 8 and over.

Some online casino operators use our Auditing service at ThePOGG – this means they engage us to provide in depth feedback on the quality of service they provide to customers. We produce a highly detailed report on every section of the operator’s website and highlight issues that we find, alongside advice on how to improve things. If there are player unfriendly terms or other issues, we help the operator find a way to amend them so that they are compliant with all of the regulatory requirements for the license they hold. If the operator in question makes all of the changes we recommend so that there are no barriers to positive player treatment then we will boost their Trustworthiness score by 1 as a result of this.

The overall score is not the only important aspect of this category – many online casinos will have Terms and Conditions or Bonus Terms and Conditions that, whilst not unfair or dubious, may not be acceptable to all players. These will be highlighted in the Trustworthiness section of the review for your convenience. If an operator charges a dormancy fee after a certain period of inactivity that is higher than the average £/€5 then it will be pointed out here. If positive balances are transferred for holding with a regulator or confiscated after a certain period of inactivity, then this will be made clear in this section. If there is maximum win limit that players should be aware of before signing up it will also be laid out clearly in this part of the review. In short, any terms that cost players money or affect how much money they can win will be pointed out here.

For Blacklisted or Not Recommended properties we will also outline the reasons for the negative status so that you can see we have undertaken extensive checks before assigning a negative status to protect you and your hard-earned money.

♥ Licensing

High quality regulation is one of the markers of a safe and reliable operator. The most reputable regulators on our website provide detailed and extensive rules and regulations that their licensees must abide by in order to ensure secure playing environments. They are not afraid to enforce these rules or to hold their licensees accountable when they are found to be in breach of them.

♣ Software

Our online casino reviews factor in the range of game available to players into our rating. Players like to have as much choice as possible when it comes to providers and categories of games provided. Progressive jackpot games are always popular with players – some of the are worth millions of pounds – many providers now offer progressives as standard. The largest payout recorded on a progressive jackpot to date was on Mega Moolah – the Microgaming giant – the lucky player won €18,915,872.81 on September 28th 2018 – this progressive slot win exceeds Microgaming’s previous Guinness World Record which they won with the same slots game! With payouts running into the millions, it is easy to see why players value the presence of progressives at an online casino so highly.

♦ Payout Speed

As former players ourselves we understand that online players do not want to wait to have access to their money. Withdrawal speeds and processing times vary hugely in the online casino market. The good news is that operators are getting better at processing withdrawals to ewallets quickly – sometimes instantly. Payout speed will alter – in some cases considerably – according to the withdrawal method a player wishes to use - so we recommend familiarising yourself with these timeframes before you sign up – then there will be less room for disappointment. The general rule of thumb is that withdrawals by bank transfer take the longest – often as much 7 times longer than withdrawals made to an ewallet – It is worth keeping this in mind.

♠ Customer Support

If you choose the online casinos that you play with according to our review categories, then hopefully your interactions with customer support staff will be fleeting. We do not tolerate casinos forcing customers to open an account before they will answer their questions, and it is a clear zero rating for us in this category if we test a casino and this turns out to be the case. Perspective customers should be able to ask questions about casino policies and Terms and Conditions documents before they agree to open an account, for their own peace of mind. Customer Support should be highly trained so that customers receive accurate information during their interactions.

♥ Bonuses

At ThePOGG we review and rate bonuses in a way that no other casino review site does. The rating a casino receives is in no way subjective – it all comes down to the real money value the bonus has for players. The value of a bonus will vary depending on the amount you deposit, the bet size you enjoy playing with, the games you select and the rules of the bonus. We run complex simulations over 4 different categories so that all players can see what real money value a specific bonus will have for them. We carry out simulations for low, mid, high and super high rollers so that whether you have £10 to deposit or £1000 you will find the information that applies to you before you risk your cash. If a casino has vague or confusing bonus terms, or indeed if they hide terms in different areas of their site you can be sure that we will find them and highlight them for you in the relevant Bonus Report. If you can’t tell the difference between, cashable, sticky, post wager or cashback bonuses then please do yourself a favour and read the Bonus Report that corresponds to the bonus you are considering claiming before you make your final decision to do so.