Frequently asked questions

Casino Games

A top casino should offer a variety of games ranging from slots to table games. Ideally, they would provide multiple variants for each so you can have a wider array of choices.

Slots - The most popular game is now available in so many types!

Blackjack - The casino game with the thinnest house edge!

Poker - Try yourself to a Texas Hold'em tournament, or enjoy a cash game!

Roulette - Perhaps the craziest casino game out there!

Baccarat - Who are you backing, the player or the banker?

Craps - Can you guess which total will come up once you roll the dice?

Bingo - Score that lucky line and win the top prize in this simple game!

Video Poker - Just like regular poker, but it's you against the machine!

”Can I see all my deposits and withdrawals?”

At most online casinos you will be able to see your whole banking history. This means you will see an overview of all the deposits and withdrawals you made. In addition to this some casinos also offer a reality check, which shows how much money you have won or lost during your whole time of playing there. In this way you can get a better understanding of how much money you have spent, and how much money you have won. For more information regarding your history you can always contact the customer support department of the casino where you are playing.

What Constitutes a Good Casino Bonus?

Let’s start with a basic explanation of casino bonuses, shall we? A casino deposit bonus is what you initially receive once you register with an online casino and place your first deposit. In the case of no deposit bonuses, no deposit is needed in order to acquire the bonus.

When deciding what makes a casino bonus worthy, it’s good to look at the whole picture.

•   Deposit Amount

How much do you plan on spending with regards to your first deposit? The first deposit is always considered to be the best and therefore, it’d be more than reasonable to wish to get the most out of it.

•   Efficiency & Transparency

Is the online casino reliable? Does the online casino have a legal gaming license? How secure is the online casino? What games does the online casino offer? Is customer support efficient?

These are some of the questions you should be asking yourself when choosing a casino to play at.

•   What are the online casino’s wagering requirements?

You’ll surely come across online casinos that offer wagering requirements and no wagering requirements – with few and far in-between found for the latter.

We recommend that you read through an online casino’s terms and conditions in order to familiarize yourself with any other necessary requirements. It’s also where you’ll find an abundance of important information.

NetEnt Casino Bonuses

Is my Personal Information Safe with Unibet?

We take the issue of safety very seriously and that’s why we employ 128 bit SSL (Secure Sockets Layer) encryption between browser and server to protect your personal information.

In addition, we promise that we will never share your details without your permission unless there has been a violation of our rules and we are required to do so by law.

Crypto Casinos

Cryptocurrency casinos are online casinos which accept cryptocurrencies as deposit and withdrawal methods. Generally, Bitcoin is the most common cryptocurrency used on gambling platforms.

Because cryptocurrencies are still in a gray area legally, it is difficult to find legal crypto casinos, if at all. Additionally, because blockchain-based currencies are paired with anonymity, the casino operators can disappear with your money and leave you with no recourse.

Covid 19: What happens if a show is cancelled?

If a performance is rescheduled or postponed you will be offered a transfer to an alternative performance, pending availability.

Win, lose or push a $50+ bet on a 4+ leg parlay on any sport played between Monday - Wednesday and get a $10 free bet.

To claim this reward you need to:

1. OPT IN to this promotion by clicking the OPT IN button on the WynnBET app or desktop client.

2. Win, lose or push at least one $50+ bet (minimum odds +400) on a 4+ leg parlay on any sport played between Monday - Wednesday.

3. Get a $10 Free Bet by 11:59 pm PT on the next Monday. One reward per patron maximum for bets settled in a single Monday - Wednesday period.

4. Your $10 Free Bet will be valid for 10 days.

5. Your $10 Free Bet cannot be settled using the Cash Out feature. Free Bet cannot be used on Boosted Parlays.

Note: Free Bets, cash outs and voided bets do not contribute to the requirement to win, lose or push a 4+ leg parlay of at least $50 on any sport played between Monday - Wednesday to receive the reward.

How many rooms are available?There are 432 available rooms and suites available at Yaamava’ Resort & Casino at San Manuel. With options ranging from cozy double queens to expansive, luxurious suites, we have something to make you feel right at home.

How can I book a room at Yaamava’ Resort & Casino?Experience a new kind of relaxation with best-in-class rooms, amenities, venues and more by visiting yaamava.com or calling 800-359-2464.

What is the standard check-in and check-out times for Yaamava’ Resort & Casino?Guests can check-in at 4pm, while check-out time is scheduled for 11am.

Does Yaamava’ Resort & Casino require a deposit for incidentals?Yes, the hotel requires a $100 deposit per room for incidentals. This must be done on a credit card; no cash option is available. The charge will be refunded within 5-7 days of checkout.

What is Yaamava’ Resort & Casino’s cancellation policy?Please note that only cancellations made before the cancellation deadline are free of charge. If the cancellation is made after this deadline, or no cancellation is made at all, the hotel may charge the total price of the room. Reservations must be canceled 24 hours prior to check in. To cancel online, click here, and then click “Modify/Cancel Reservation” and follow the prompts. Guests may also call 800-359-2464 to contact one of our friendly team members.

Are roll-away beds/cribs available? Yaamava’ Resort & Casino is 21 and over only, so there are no cribs available. In addition, we do not offer rollaway beds in any room type.

Can I store my luggage at the front desk?Yes, we are more than happy to look after your luggage. Contact our front desk for assistance.

Do you have Wi-Fi available for hotel guests?Yes, we offer FREE Wi-Fi to each of our guests while visiting Yaamava’ Resort & Casino.

What discounts do you offer?Club Serrano members can earn discounts and comped rooms by using their Club Serrano card while playing slots and table games. There are no additional discounts available at this time.

Is there an extra charge if more than two adults stay in the hotel? How many guests can stay in a room?Our rooms are designed for two guests. However, our Standard Queen Rooms allow up to four guests and some of our suites allow up to six adults. Guests under the age of 21 are not allowed.

Is room service available? If so, at what times?Room service is available daily, 24/7. Info can be found here and room service can be reached at 909-854-5050 ext. 10-6002.

Do you offer hairdryers in your guest rooms?Yes, each room is equipped with a complimentary hair dryer for guest usage while staying at Yaamava’ Resort & Casino.

Do you have adjoining rooms?Unfortunately, we do not offer adjoining rooms.

Do you have smoking and non-smoking rooms? Is smoking marijuana permitted on the property?All of our rooms are non-smoking and marijuana use is not permitted at Yaamava’ Resort & Casino.

Do you have rooms that have services for those with disabilities?We have ADA accessible rooms available in all room types. Please book the accessible room type online or call 800-359-2464 to contact one of our friendly team members.

Do you have coffee makers in each of the rooms?Yes, Nespresso machines are available in all guest rooms.

Do the bathrooms have baths or showers?All rooms are equipped with a shower, some room types are equipped with luxurious bath tubs. Call 800-359-2464 to contact one of our friendly team members.

How many floors does the hotel have?The resort has 17 floors – with the exclusive Y Lounge situated on the top floor, featuring sweeping views of the San Bernardino Mountains, where you can also enjoy breath taking views of both the sunrise and sunset. Guests staying in the suites or on the 16th & 17th floors have access to the Lounge. Casino access is located on the second floor, while spa/pool access is located on the third floor. Your key card will give you access to the Lobby and second and third floors as well as your room floor.

Are pets allowed to stay at the hotel?Yaamava' Resort & Casino recognizes the importance of service animals to individuals with disabilities and has established the following policy regarding service animals to assist people with disabilities. Service animals are working animals and are not pets. This means that an individual with a service animal must have a disability as defined by applicable law, and the accompanying animal must be trained to do specific tasks for the qualified person. Animals whose sole function is to provide comfort or emotional support do not qualify as service animals. This policy ensures that people with disabilities, who require the use of service animals a reasonable accommodation, receive the benefit of the work or tasks performed by such animals. No other pets are allowed on the Casino premises. Any violation of the above rules may result in immediate removal of the animal from the Casino. Click here for more information on ADA service animals.Service animals are welcome to stay with their owners overnight and there is a pet friendly restroom area located out on the front drive.

How far in advance do I have to book?As soon as you have planned your trip to Yaamava’ Resort & Casino or have received an offer. Book online at Yaamava.com or call us 800-359-2464.

Is it cheaper to book online with an online travel agency? We will always guarantee the lowest rate when booking directly with Yaamava’ Resort & Casino. Club Serrano members can log in and redeem their points/rewards/comps as they book their room. OTAs are not available at this time.

Is the online booking procedure secure?Yes, we use the SSL protocol, so all bookings made on our site are secure.

Are children allowed to stay at Yaamava’ Resort & Casino?Yaamava’ Resort & Casino is a 21 and over establishment. Anyone under the age of 21 is not allowed on the premises, including all events, promotions and dining outlets. Our partner hotel – Bear Springs Hotel – is located blocks away from the Casino and offers complimentary 24/7 shuttle service and discounts for Club Serrano members. Bear Springs is available to all ages.

I need more than one room. Can I book two rooms at once? What if I want to reserve a group of rooms?Yes, you may book rooms based on availability. For room blocks, please contact our reservations team at 909-863-5701 ext. 152000.

What credit cards are accepted?Accepted forms of payment include a credit/debit card (e.g., VISA ®, Mastercard ®, American Express ® and Discover ®).

Can I book a hotel room with my Yaamava' Resort & Casino points?Contact guest services for discounted rates or comps based on your play. You can also book your room using your Club Serrano rewards and points by logging into the Club Serrano portal at Yaamava.com

Are there any taxes or additional fees included in my rate?Yes, there is an Occupancy Tax and a California Tourism Assessment Fee that is charged to each room/night that totals 10% per reservation. There are no additional fees added to reservations booked by phone or through our website.

Do you provide irons and ironing boards during my stay?Yes, a complimentary iron and ironing board is available in all rooms.

Can I order an amenity for a special occasion – e.g. cake, champagne?Yes, our concierge desk is available 7am–11pm daily and can complement your stay with food and beverage options, floral offerings and more.

How can I get assistance with my luggage while arriving/departing my hotel room?  Our bell team is available to help. Please contact our front desk for assistance with your luggage.

I’ve left something at my hotel, do you have a lost and found?Yes. Lost and Found is open 9am–Midnight, daily at the Club Serrano booth on the first floor and can be contacted at 909-864-5050 ext. 102814. To reach Lost and Found from Midnight–9am, contact the Main Guest Services booth at 909-864-5050 ext. 102836. To claim an item in Lost and Found, guests will be required to come to the Casino and present valid identification. Paperwork must be signed prior to release of property. Every attempt will be made to ensure property is released to the proper owner.

How can I obtain a copy of my bill from a previous stay? We can easily track down a copy of your bill. Please call or email the front desk at reservations@yaamava.com

Is breakfast included in the price?No. But we have plenty of dining options available throughout the resort in addition to our 24/7 in-room dining. Visit Yaamava.com to learn more.

Why do you need my credit card details?We will take a deposit of one night room and tax at the time the reservation is made.

Can I pay for my stay in advance?Guests can pay in advance, but we do require payment for one night/room and tax while booking the reservation. If you would like to pay for your full reservation upon booking, please contact our reservations team.

Can I pay for my stay at the hotel with a different credit card than the one used to guarantee the reservation?Yes, you can pay for a reservation with a separate credit card. We will be unable to refund the deposit prior to checkout, but will take payment on any type of credit card.

I do not have a credit card. Can I still book a room?All bookings must be done with a credit card or with points/rewards. We do not accept cash for payment.

How do I know that my reservation is confirmed?You will receive an email confirmation and confirmation number with all of the info regarding your stay.

How can I request an early check-in or late check-out time?Early check-ins and late check-out times can be requested through the front desk. There is a nominal fee associated with late checkouts.

Can I purchase the bedding from my hotel room?Not at this time, however we are planning to have our pillows and bedding available for purchase in the future. Stay Tuned!

Can I make changes or upgrades to my existing reservation?Based upon availability, guests are more than welcome to call our reservations team to discuss changes or upgrades to existing reservations.

How many suites are available? Any multi-room suites available?We have 128 Suites, including our Cloud Villa. Suites can be booked online or by calling 800-359-2464.

What is your safety/ cleaning procedure for each room?Each room is cleaned to the highest standard every day. Visit our health and safety protocols here.

If I stay multiple nights, how often will you switch out my sheets/towels?Towels and bedding will be changed out daily during service. Should you require additional assistance, please contact our front desk.

Is there anywhere in the hotel I can leave guest feedback?Yes, upon check-out, you will receive an email survey asking for your feedback. In addition, feel free to reach out to us any time at @Yaamava on our social media channels or contact the front desk or speak to one of our friendly team members.

Do you offer shipping services?Upon request, our concierge team will be happy to ship items out for guests.

Do you offer laundry services?Not at this time. We will be offering laundry services in the future.

Do your rooms have refrigerators?All suites have small beverage refrigerators. Medical refrigerators are available upon request.

Do your rooms have a mini bar?Our hotel rooms are not equipped with mini bars, but guests are welcome to call in-room dining to order beverages and/or other items directly to their room to enjoy during their stay.

Do you offer hypoallergenic bedding?We have cotton bedding in all guest rooms on the 5th–15th floors. Rooms and suites on the 16th and 17th floors have feather bedding/linens but can easily be switched out if a down alternative is needed.We are always happy to assist.

Does your resort have a dress code?The resort does not have a dress code. However, swimwear is allowed in the Spa and Pool area only, while cover-ups and shoes are required in the Casino, including at all lounges, bars and restaurants.The Tukut Lounge also has a dress code for events. Click here.

Can my additional guest(s) check in before me?If a guest provides a valid credit card, proof of identification and their name is on the reservation, that guest will be allowed to check-in prior to the main guest.

Can I bring personal food/drinks?Hotel guests are not allowed to bring outside food/beverages.

Where can I get ice?Please contact our in-room dining team and we will deliver an ice bucket to your room.

What if I lose my keycard? If a guest misplaces their keycard, simply contact the front desk. After your identity is verified, a new key card will be created for your use.

Where is the hotel located?Yaamava' Resort & Casino is at:777 San Manuel BoulevardHighland, CA 92346

Where is the nearest airport?Yaamava’ Resort & Casino is:Located 26 miles from Ontario International Airport (ONT) – DirectionsLocated 60 miles from John Wayne Airport, Orange County (SNA) - DirectionsLocated 82 miles from Los Angeles International Airport (LAX) – DirectionsLocated 115 miles from San Diego International Airport (SAN) – Directions

Where is the nearest train station?The San Bernardino Depot is at:1170 West 3rd StreetSan Bernardino, CA 92410

Can I rent a car at the hotel or nearby?We do not offer that service at this time. However, Lyft/Uber and Taxi pick-up and drop-off is located on the third floor of the parking garage. Hotel guests can also be picked up at the hotel valet.

How much do you charge for parking?Parking is FREE and always easy and convenient at Yaamava' Resort & Casino. Guests can choose to self-park in either of our six-level parking structures or opt to use the valet parking service which offers the convenience of curbside drop-off and pick-up. Valet parking is FREE for hotel guests with a nominal charge for non-hotel guests.

How much are your valet services?Valet is complimentary for hotel guests.

What type of amenities are offered to guests?Yaamava’ Resort & Casino proudly boasts over 6,500 slots – the most in the West – over 120 table games and five High Limit rooms, featuring the largest high limit offerings in the world. We offer award-winning dining, top-notch entertainment, a luxurious pool experience and relaxing spa and a fitness center, as well as our concierge services and floral program.

Does Yaamava’ Resort & Casino offer a pool and hot tub?Yes, surrounded by native trees, the pool deck at Yaamava’ Resort & Casino invites you to cool off in crystal clear waters or sunbathe in one of our poolside loungers. The pool is open daily from 8am–10pm (in season) and 8am – 6pm (off season) for hotel guests ONLY. Pool side beverages and dining are available at the Helix Bar – open Saturday & Sunday 10am-6pm – and Radiance Café (coming this Spring)! In addition, In-Room Dining is available from the Pool Deck.

Does Yaamava’ Resort & Casino have a business center?We do not have a dedicated business center available for our guests. However, we do have complimentary Wi-Fi available in each room. Please contact our concierge desk for any printing needs at: 909-854-5050 ext. 10-6140.

Does the hotel have an App?Make the most out of your stay at Yaamava’ Resort & Casino by using our App. With a quick tap, the Yaamava’ Resort & Casino App seamlessly connects you with what you need, when you need it. Info here.

Does the hotel have a meeting & conference room?We have plenty of options available to meet your needs. Please see our Meetings & Events page for more information.

Do you have a fitness center?Yes, we have a fitness center available for hotel guests with cardio equipment, free weights and more. The center is open daily 7am–10pm with fitness trainers available by appointment only. Please call Serrano Spa at 909-686-7097 for details.

How can I make a reservation at the pool?Guests can call the Serrano Spa at 909-686-7097 to book a cabana at the pool. The Rooftop Management Team is also able to personally assist with booking cabanas. For more information, visit Yaamava.com/pool

How much is it to book a cabana?Cabana packages are available at all price points starting at $500 weekdays/$600 weekends. Daybed packages start at $175 weekdays/$225 weekends. For more information, visit Yaamava.com/pool

Can I check-in/check-out through the App?We do not currently offer that functionality, however, it is on our road map. This app is a wonderful addition to the Yaamava' Resort & Casino experience and is designed to provide Club Serrano members with the information that matters most to you. Learn more at Yaamava.com/app