Complaints & Disputes | Casino 36

Overall reliability of the site

Nothing is more important than the safety of British players. This is why we only accept online casino sites that are approved and monitored by the UK Gambling Commission.

Even if the offer seems eye-catching, the safety elements that we require need to be unquestionably present.

We prefer that the online casino sites we present also receive multiple seals of approval from other top authorities, like:

• Malta Gaming Authority
• Swedish Gaming Authority
• Gibraltar Gambling Commissioner
• Kahnawake Gaming Commission
• Irish Betting Licensed from the Revenue Commission

Then, we move on to see if any active third-party approvals are there, mostly to ensure fair game outcomes.

We’re on the lookout for independent auditors’ seals of approval, but also investigate the technological encryptions used by the website to protect UK players’ data.

Our assessment of a site’s safety goes further, namely by verifying how many tools you have to keep your play in check and how easy it is to use them.

We know that gambling is an activity that is best kept in check with the use of such responsible gambling shortcuts.

Digital wallets

E-wallets like Skrill, Neteller and WebMoney are used by millions of people because they are convenient and safe. Just make sure that you have enough funds to cover your action if you make a deposit with one at an independent casino.

Double your deposit, up to £25 + 20 bonus spins

T&Cs apply. 18+. New UK customers only. Opt-in req. 20 Bonus Spins on “Sahara Riches Cash Collect” and 100% Deposit Bonus up to £25 on first deposit. Min deposit £10. 30x wagering req. 
for Bonus Spins and Deposit Bonus (game weighting applies). Max. £5/spin or £0.50/line or £10/round (Live Casino). 30 days expiry. T&Cs apply. Please gamble responsibly • www.begambleaware.org

London Walk-in Casinos

Back in 1960, the Betting and Gaming Act laid the legislative foundations for casinos to spring up around the UK. They could not, however, welcome in the general public. Membership to each club was a prerequisite to pitting your cash and your wits against the house.

Casinos long suffered from one of two ill-conceived preconceptions. By some, they were thought to be playgrounds where the elite could safely shun behavioural norms applied to the rest of society behind closed doors. By others, they were mistakenly viewed as hot-beds of crime where seedy characters organized dirty dealings and laundered their ill-gotten gains.

In recent years, a key undertaking of the gambling industry has been to dispel these assumptions and in turn make casinos a more approachable entertainment option for the masses. To achieve this, venues have expanded their offering to include restaurants, bars and live entertainment options to cater to all tastes. Strict dress codes are also a thing of the past – jeans and trainers are now acceptable attire at gambling houses in London. Furthermore, to assure that all feel welcome, many London casinos no longer require a membership to gamble.

Would-be gamblers looking for a night at the tables without having to sign up for membership can turn to Caesars Entertainment, Genting and Grosvenor properties. These are three of the biggest land-based gaming operators in the country, and each gives gamers an abundance of options in London. Each of these properties offers their own individual take on drinking and dining as well as several gaming options.

Poker players cannot go wrong at Grosvenor, where cash games and tournaments for all budgets and bankrolls are to be found. Genting Casinos offer a varied range of entertainment options to satisfy all tastes, and Caesars Entertainment brings a taste of Las Vegas to the UK’s capital city, with each of its properties having its own theme and character.

For potential guests, what the open-door policy means is simple. These venues will allow all comers to dine at the restaurant and enjoy a drink at the bar for no entry fee, and access to the casino floor is unrestricted to over 18s. If Roulette leaves you dizzy, you’re bemused by the slots, you don’t know your stick from your twist or your full-house from your flush, you can walk into the gaming area and observe a few rounds of play. At their own pace, callers may get to grips with the sequence of events before putting their own money in play. If you don’t feel prepared to risk your readies, ask a dealer at an empty table to give you a hand. Not only will staff talk you through the rules of the game they deal, they might also give you a running start with some smart strategic advice to give you the best chance of going home victorious. Staff don’t want to see you lose, and happy gamers are good for business.

Often, packages in London’s walk-in casinos are designed around novice gamers – a meal at the restaurant might come as part of a deal with a few pounds free play at the tables, or a bar order for a large party grants a free spin of the roulette wheel. In general, lower limits at walk-in casinos will not break the bank, with roulette spins commonly starting from £1 and up, and blackjack from £3 to £5 a hand.

Nowadays, far from gunning for the custom only of the hardened gambler, these casinos aspire to a welcoming atmosphere in which veterans of the gaming circuit and newcomers alike can rub shoulders at the gaming tables and enjoy a relaxing evening out. Casino operators intend their London establishments to become part of your regular social calendar, and a normal evening out on the town. In abandoning the membership requirement, casinos hope to do away with their intimidating image of old, encouraging spontaneous visits, and adding an adventurous twist with a touch of risk to any ‘night on Londontown’ occasion.

This is not to say that you can leave your IDs at home. Casinos in London will definitely ask fresh-faced guests to prove their age if they look 21 or under. Furthermore, UK law requires identification for any transaction above £1500.

Those lucky enough to strike it big will need to present a passport or UK driving licence to walk out with their winnings.

One last thing to consider is that almost all London walk-in casinos do have a membership option. You will not need to part with any cash – almost all memberships are free. That said, loyal gamers can see themselves handsomely rewarded for their custom in terms of free play, discounted food and drink and exclusive events. Once you find a gaming venue that appeals, it’s well worth taking a moment to sign up to make the most of these rewards.

Guide to London Casinos aims to help you on the way to choosing a property that suits. Whatever your criteria may be, consult our reviews to make an informed decision and try your luck at the casino of your choice.

If you are looking for brand new casino sites you will find our extensive list of the most recent casino sites launched below. There has been huge increase in casino sites with advanced slots and state-of-the-art live dealer games. We add quality new sites on a regular basis on this page and make sure we keep it up-to-date on a weekly basis.

100% up to £100 + 20 free spins on Book of Dead

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Betfair

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  Unibet Casino

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